United Electrical Products Ltd comply fully with and aim to exceed the requirements of the Consumer Contract Regulations.

If you change your mind

We allow you 30 days after we have delivered your order for you to change your mind and to notify us of your wish to return the item(s) for a refund.

Before returning any goods for refund you must first obtain a returns reference from our Sales Team on 01922 625544 or sales@unitedproducts.co.uk

PLEASE NOTE: Goods are returned at the customers cost and risk. To ensure a refund goods must reach us in perfect condition in the original packaging, the packaging must be undamaged and unmarked, the goods must reach us within 30 days.

Please allow 14 days from when we receive your returned goods to obtaining your refund. Any carriage charges incurred on your original delivery will not be refunded.

For clarity refunds will not be issued if:

• You notify us of your intention to cancel your order more than 30 days after delivery.
• The goods are not accompanied by a returns number.
• The goods are not in perfect re-saleable condition.
• The goods packaging is marked or damaged.
• The goods arrive back with us more than 30 days of the Returns number issue date.

Goods not refunded can be collected or returned to you at additional cost.

Faulty Items

Please notify us as soon as you become aware that an item you have purchase from us has developed a fault. If the product is within the manufacturer’s warranty period we will replace or refund the product as appropriate.

Faulty items should be returned along with a returns number.

In the event the product is proved to be faulty we will refund the cost of returning the item to us.

If after testing and inspection the goods prove not to be faulty or have been damaged by poor or incorrect installation a refund or replacement will be denied.

Damaged Goods / Short Deliveries

If after testing and inspection the goods prove not to be faulty or have been damaged by poor or incorrect installation a refund or replacement will be denied.

Deliveries must be checked immediately for damage, shortages or delivery errors which must be reported to us in writing within 3 working days of the delivery.

Claims for damaged goods, delivery shortages or errors will not be entertained outside of the 3 working day notification period.

Return Address

All returns should be well packed and sent to:

United Electrical Products

Unit 19

Planetary Road

Willenhall

WV13 3XA